Frequently Asked Questions
Are Reservations Required?
Yes, reservations are required. We do not accept walk-up appointments.
How old do I have to be to rent a jet ski?
The minimum age to rent a jet ski is 18. A government issued ID is required.
Are life jackets supplied?
Yes, we provide personal flotation devices (PFDs) to every renter.
What should I bring with me?
A valid physical government photo I.D. and credit/debit card is required for operators. You will also want to bring sunscreen, a towel, and water to stay hydrated!
Where can I park?
There are both free and paid parking options nearby.
Do you provide storage?
We provide a shared dock box for you to keep any belongings you don’t want to risk getting wet. However, please note that Novak Rentals, LLC d/b/a Next Wave Watersports does not accept any responsibility for any items left in the dock box. We suggest leaving all valuables at home or in your vehicle.
I’ve never ridden a jet ski before, will someone show me what to do?
After completing a booking, we share a series of videos that cover operation and safety on the water. Additionally, at time of your reservation, our friendly staff will go through operational and safety instructions in person to ensure you have the information to enjoy your experience. This is also a great opportunity to review the “rules of the water” and ask questions that you may still have.
Can my kids ride with me?
Anyone over 42” tall can be a passenger! Please note that no one is allowed to sit in front of the driver.
How many people can ride on the jet ski?
All of our jet skis are 3 seaters, but to ensure that you have a safe and fun experience on the water, we have a limit of 2 adults or 375 lbs. All operators and passengers must be present at the time of checking in.
What is your cancellation policy?
We have a 48 hour cancellation policy. If you must cancel your reservation and we are notified at least 48 hours prior to the day of your reservation, we will refund 85% of the total rental cost. If you cancel for any reason and we are notified less than 48 hours prior to the day of your reservation, we cannot refund any portion of the payment. All sales inside 48 hours are final and non-refundable. Rescheduling is only allowed if we are notified no less than 48 hours of the reservation date.
All cancellation or reschedule requests and changes must be sent via email to info@nextwavewatersports.com. All requests must be submitted by the reservation holder and must include the following information: name, confirmation number, reservation date, and specific details regarding the request.
Is gas included?
Yes, gas is included!
Can the damage deposit be split onto 2 different cards?
Only 1 credit card is allowed per jet ski.
Can I use my credit card for a friend’s damage deposit?
All operators must have their own credit/debit card that matches their ID.
Novak Rentals, LLC (Assumed Name: Next Wave Watersports) offers NO insurance against damage to the machines, persons or property. You may be covered under your homeowners insurance policy. Please check with your insurance agent about adding a rental damage rider to your homeowners policy if you are not already covered.
How do I make a reservation?
Reservations can only be made online at: book.nextwavewatersports.com
Do I need a boating license?
No boating license is required!
What if we have problems and cannot have the equipment returned on time?
We are aware that not all things go as planned, so we suggest heading back to the harbor with ample time to arrive prior to your return time. All late returns are subject to a late fee of $5.00 per minute.
Where are you located?
We are located on the I dock at Diversey Harbor! The address to the harbor is 2601 N Cannon Dr, Chicago, IL 60614.
Do we need a vehicle that can tow?
No! Our jet skis are already equipped and in the water, ready to ride.
Do I need to know how to swim?
For safety reasons, it is required that you are comfortable in the water and fit enough to re-board the watercraft without help.
Can I use a translator for the safety instructions?
Unfortunately, it is required that the operator(s) be fluent in English for liability and safety purposes. It is important that all instructions are clearly understood.
Where are the boundaries?
Loyola university to the north, Adler planetarium to the south. The Playpen & Chicago River are off limits. Please click here to see boundaries on the map. Be careful of submerged areas such as Dime Pier.
If we have three or more people, can we switch off?
For liability reasons, we only allow a maximum of 2 drivers or passengers to be assigned to each jet ski. All operators and passengers must be present at the time of checking in.
What is your refund policy with inclement weather?
Safety is our number one priority. If we are concerned that the weather may be an issue, we will reschedule or issue a full refund depending on your needs. The decision will be made the morning of operation.
Is there a damage deposit?
A damage deposit is required from each operator. The damage deposit is $500 on a credit card OR $1000 on a debit card. The deposit is released when the jet ski is returned with no damage, but may take several days to reflect with your banking institution.
When is my damage deposit returned?
The authorization hold will be released within 24 hours of returning the equipment if it is returned in the same condition as you received it. Once released on our end, the time it takes for the hold to return to your card varies by bank. The average transaction reversal is typically within 2-7 days on credit cards, but can take longer.
Do you offer insurance?
Novak Rentals, LLC (Assumed Name: Next Wave Watersports) offers NO insurance against damage to the machines, persons or property. You may be covered under your homeowners insurance policy. Please check with your insurance agent about adding a rental damage rider to your homeowners policy if you are not already covered.
We only operate the best: GTX Pro 130 Sea-Doos.
